Sony Ericsson is number one in mobile phone customer satisfaction, according to a research done by J.D. Power and Associates. Its 2006 U.S. Wireless Mobile Phone Evaluation Study released this week said Sony Ericsson ranks highest in satisfying customers who have owned their current mobile phone for less than two years.
The study measured customers’ satisfaction with their wireless handsets based on five key performance factors: physical design, operation, features, handset durability and battery function. Sony Ericsson got the highest ratings from customers in handset durability, and also performs particularly well in features and battery functionality.
LG and Sanyo came out on second and third places in the overall rankings, with global market leader Nokia, Samsung and Kyocera performing below the industry average.