Pentax Offers to Fix K-5 Sensor Stain

Pentax K-5 DSLR Camera

The problem is stained image sensor, especially with the first shipments of the Pentax K-5 DSLR, and the company is acting appropriately to offer an apology and a fix.

The Pentax statement says: “We deeply regret that the first shipment of our PENTAX K-5 digital SLR camera included some products with a stained image sensor – a problem which we believe was caused during manufacturing – causing them to occasionally produce images with spots which look something like water drops, and which users cannot remove with ordinary cleaning methods.”

“All users of these defective products will receive free repair at our service center,” the company said.

The announcement mentions Tokyo and Osaka addresses of the service centers, but did not state how they will deal with this worldwide. In the US, you may try calling the Pentax Customer Care at their toll-free number (800)877-0155.

[Site: Pentax Japan]

Chris Malinao

About Chris Malinao

Chris teaches Lightroom as workflow software to photography students at the FPPF, Federation of Philippine Photographers Foundation. He also teaches smartphone photography.

Vtg Nikon 35mm AF N4004S Camera w/Nikon Flash & Nikon AF 35-70mm Lens picture
Vtg Nikon 35mm AF N4004S Camera w/Nikon Flash & Nikon AF 35-70mm Lens
BOLEX PAILLARD Vintage Antique Movie Camera Dual Lens 8mm Handle Grip Swiss HM1 picture
BOLEX PAILLARD Vintage Antique Movie Camera Dual Lens 8mm Handle Grip Swiss HM1
Vintage ARGUS STL-1000 Camera w/ COSINON 50mm Lens, Mark II Flash & Bag - EX   picture
Vintage ARGUS STL-1000 Camera w/ COSINON 50mm Lens, Mark II Flash & Bag - EX
VINTAGE JAPAN SUN OPTICAL FULLY AUTOMATIC 200MM TELEPHOTO LENS FOR SLR CAMERAS picture
VINTAGE JAPAN SUN OPTICAL FULLY AUTOMATIC 200MM TELEPHOTO LENS FOR SLR CAMERAS
Rolleiflex SL26 with Carl Zeiss lense Pro Tessar 4/80. Lens made in West Germany picture
Rolleiflex SL26 with Carl Zeiss lense Pro Tessar 4/80. Lens made in West Germany